Allison Wilson Strategic Communications and Content Portfolio
PR & Content
RingCentral, Inc. announced new innovations for its AI-powered contact center solution, RingCX™. These innovations include a native, real-time AI-powered assistant for both agents and supervisors, advanced AI-based coaching insights for managers and supervisors, and a new bring-your-own IVA framework for customers and partners to quickly integrate their Intelligent Virtual Agent of choice with RingCX.
Using RingCentral’s flagship unified communications solution, and RingSense™ for Sales, MedCare Equipment has achieved a 40% reduction in average call wait times and a 92% time savings on agent call reviews and agent coaching. In addition, MedCare anticipates it will resolve customer issues and close deals 20% faster once it has fully deployed RingSense for RingCX™.
Enhance the touchpoints that guide customers throughout their buying journeys, while expediting product discovery, purchasing and order fulfillment.
Since the November 2020 acquisition of Inference Solutions by cloud contact center leader Five9, one in five new customers are now evaluating IVAs to streamline business operations and reimagine their customer experience.
Based on a combination of survey-based market research and in-depth executive interviews, this MIT Tech Review Report explores organizations’ digital preparedness for the unprecedented business disruption caused by the 2020 coronavirus pandemic.
Multimedia Press Release - Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center
Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.
RingCentral, Inc., a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced its native, AI-powered contact center, RingCX™, touts more than 1,000 features, has extended global availability, increased adoption, and added new CRM integrations.
Learn what’s attainable with today’s technology and how to deploy it swiftly and successfully
The Future of Work was well on its way at the start of 2020, with Artificial Intelligence and intelligent automation at the forefront of the digital discussion. Now that an unprecedented global pandemic has reinforced the power and necessity of these technologies, the future may be arriving sooner than expected.
Advanced self-service puts patients at the center of their care experience
The study shows that enterprises using the Five9 Platform saved them money, created happier employees, and became more efficient in operations.
Five9 is adding a new capability to help businesses reimagine their self-service experiences using life like conversational AI synthesized from human voices.
