Earned Media

Five9 reached a new phase of growth now that cloud adoption has become the norm, CEO Rowan Trollope told CNBC.

Members of Forbes Technology Council detail how technology is helping (or could help) medical facilities modernize and streamline processes, improving experiences and outcomes for healthcare providers and patients alike.

The technology is finally good enough to automate a lot of mundane work, such as password resets.

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-Driven CX.

Genefa Murphy, CMO of Five9, explained that AI is helping retailers to connect with their customers more successfully beyond chatbots, across all channels.

If 2018 was the year of digital washing, then 2019 is the year of digital scale — of moving faster and more systematically.

Connected devices, as part of the Internet of Things (IoT), will take on an increasingly larger role in various industries in 2019, from manufacturing to health care.

Five9 CEO Rowan Trollope said he's excited about Five9's future prospects as a standalone company.

Jonathan Rosenberg, CTO and head of AI at contact center platform provider Five9, said utilizing AI algorithms such as zero-shot learning — as ChatGPT did — will be the key to developing LLMs with exceptional capabilities.

Five9  is looking to expand in Europe by setting up two data centres and relocating its employees in Russia to Portugal.

 Scott Kolman, Senior Vice President of Marketing at Five9, has a number of interesting perspectives on the role that digital transformation should play in the customer experience, and his insights could have a powerful impact on how businesses shape their CX strategies going forward.

36% say that artificial intelligence (AI) and machine learning (ML) have played a significant role in their organization’s digital strategy and 45% regard AI/ML as the most important technology to play a significant role in their organization’s digital strategy three years from now

IT organizations and small to midsize businesses (SMBs) on the Cisco Unified Contact Center platform can now use Inference Studio to create and customize cloud-based chatbots and intelligent voice agents (IVAs) to serve as viable options to expensive contact center solutions.