Allison Wilson Strategic Communications and Content Portfolio
Blogs & Bylines
Successful contact center leaders strive to continuously improve CX by crunching numbers like Net Promoter Score, Average Handle Time, and First Call Resolution. But there are a few increasingly important metrics that are often left out of the equation.
The acceleration of digital transformation during the pandemic has been well documented -- but it isn’t just the technology that has moved us so far forward. It’s people like the team at the Lake County Health Department and Community Health Center.
Scientists have developed surgical techniques and technology that will allow amputees to control prosthetic limbs just as they would their own arms and legs.
Creating detailed 3-D models of patients' anatomy can help physicians in their clinical decision-making and diagnoses.
Businesses that prioritize transparency don’t just win with customers; they win with employees and investors.
U-M researchers are using smartphone technology to improve genetic services and reduce birth defects in Ethiopia.
The M-Home will serve as a "home base" for medical students, allowing them to collaborate within smaller groups of classmates and faculty that will follow them throughout their medical education.
U-M researcher documents the effects of attacks on the health system in Aleppo and calls for international mobilization.
